In the world of retail, the importance of creating the right ambience cannot be overstated, and music plays a pivotal role in this. Among the various genres, pop music stands out as a particularly popular choice for many retail settings. But why is this genre so popular, and what are its benefits? Let’s tune in to find out.

Setting the Tone: Pop Music and the Shopping Atmosphere

The moment a customer steps into any retail environment, their shopping experience begins. Pop music, known for its upbeat rhythms and catchy melodies, helps create a welcoming and vibrant atmosphere. 

This genre’s universal appeal ensures that most shoppers feel cheerful. Making their shopping experience more enjoyable.

Customer in retail store

Benefit 1: Enhancing Customer Mood and Experience

One of the most significant impacts of playing pop music in a retail environment is on customer mood. Music has the power to influence emotions and behaviours.

The science of music and mood shows that the rhythms and melodies typical of pop stimulate the release of dopamine, the ‘feel-good’ neurotransmitter, which can make customers feel happier and more relaxed.

Studies have shown that when customers enjoy the music in a store, they tend to browse longer. As a result, they often spend more. Retailers who choose their playlists with intention. Often report a boost in customer mood and a better shopping experience.

81% of customers surveyed reported that background music lifts their mood and improves the overall atmosphere

Source: State of Bricks and Mortar Report 2017

Benefit 2: Boosting Staff Morale and Productivity

The benefits of this music aren’t limited to customers alone. It also positively affects staff morale and productivity. Employees who enjoy the music they hear at work will likely feel more motivated and energized. This increased energy can lead to better customer service and a more positive work environment.

Many retail employees share that pop music makes their workday more enjoyable. And helps the time pass more quickly.

Benefit 3: Creating a Memorable Brand Identity

Music can be a powerful part of a store’s branding. Playing a certain type of music means retailers can create a specific ambience. One that becomes part of their brand identity. 

Pop music, with its wide appeal, can help retailers connect with a broad demographic. Retailers can use it to create a memorable shopping experience. One that resonates with their target audience, enhancing brand loyalty.

Pop Music in Shops – Summary 

The strategic use of pop music in retail settings brings with it several benefits. From enhancing the customer experience. Boosting staff morale, and even reinforcing a store’s brand identity.

The impact of this genre is profound and multifaceted. For retailers looking to create an engaging and dynamic shopping environment. The right pop playlist could be the key to success.

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About Us


Background Sounds is a specialist provider of royalty-free music. That’s music you can play without a PRS PPL Music Licence. We supply businesses across the UK with background music at a fraction of the cost of a music licence.

Access to the service is via our digital streaming platform and is available with a subscription. You can find out all you need to know on our home page here.

PS. We have some fantastic royalty-free pop playlists!